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Do you have any queries? We are here to assist you!

Search through our FAQs and find the solution to your questions or send your questions to our Customer Service department.

Początek › Support Centre › Order placed
Cancel my order
Our logistics center operates in a very advanced and automatic way, so when the order has been confirmed there is very little chance of making changes on it.

If you want
to cancel or make any changes to your order, you should contact the Customer Service team indicating "Order Modifications" as the subject of your consultation.
If you have not found your answer you can contact us by phone or by sending a message through the form by clicking here.
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I just have signed up and I didn't get the voucher, what should I do?
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I'm not going to be at home. Can my order be delivered to someone else?
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My order appears as delivered, but I don't have it
I have been informed that I will receive my order today. It hasn't been delivered to me.
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How to proceed if I have received a product in poor condition?
I received a different product than the one I had bought; how do I claim it?
I did not receive the samples
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Is the delivery note or a bill included in the package?
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