Do you have any queries? We are here to assist you!

In the
event that your order has arrived in poor condition, contact us through the
Returns section in your account, within the first 48 hours after receipt and we will manage your incidence.

The return
of a damaged item will not be accepted, as well as the claim of a missing item
in the order, if it has not been communicated within the previously established
period.

To expedite
the process, please send us the following photographs of the product in
question attached to your application:

- Photograph
of the box received (several, if the package has signs of tampering, showing
possible damage during transport);

- Photograph
of the carrier's label (affixed to the box);

- Photograph
of the product, where we can appreciate the indicated incidence.

Once the
product arrives at our warehouse, it will be reviewed by the claims department
and by specially qualified personnel to verify the quality of the product.

We inform
you that, in case of receiving a product that is not really in bad condition or
does not correspond to the product that you had requested, the claim cannot be
accepted.