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Do you have any queries? We are here to assist you!

Search through our FAQs and find the solution to your questions or send your questions to our Customer Service department.

Początek › Support Centre › Order received
How to proceed if a product is missing in the package received?

We wish to
inform you that our logistics center works in a modern and advanced way,
reducing to the maximum the possibility of committing any error when preparing
an order.



To
guarantee a correct preparation of your order, we inform you that we have an
internal recording system that records the entire process of preparing our
orders. Likewise, we wish to inform you that the request of the video of the
preparation of your order supposes an additional cost.



We kindly
check the received box and the protective paper inside the package since in
many occasions the product is among this paper.



After
having reviewed the package, contact us if you want us to continue with the
procedure of the request of the preparation video.

If you have not found your answer you can contact us by phone or by sending a message through the form by clicking here.
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Order/shipment claim
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How do I get a VAT refund? (TAX FREE)
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